CUSTOMER SERVICE

Shipping & Delivery

Shipping and delivery is dependent upon your location in the world. Please see below the tariffs for shipping:


     - Free First Class Postage (UK only, 1-2 working days delivery)

     - £6.95 Next Day Delivery (UK Only - please order before 1pm Monday - Friday to receive this the Next Day, fully tracked)

     - £4.95 Standard International Shipping (12-20 working days delivery)

     - £12.95 Express International Postage (EU Only) (1-3 working days delivery, fully tracked)

     - £14.95 Express International Postage (Rest of World) (1-4 working days delivery, fully tracked)



In some cases, we accept collection in store. Please contact sales@simplysashes.co.uk for further details.


Returns & Replacements

If an item arrives faulty, you may return the item for a full refund or, in some cases, contacting us with evidence of the fault can result in a free replacement or full reimbursement without return. If there is no fault with the item but you no longer want or require it, you can return the item for a full refund as long as it is received in it's original condition. Please note that personalised items cannot be returned as they cannot be re-used.


Ordering

Placing an order is simple! Simply add the desired item to basket and you can then checkout at our secure basket and checkout. If you need to discuss any particular amendments or special requests, you can contact us on 01257 413293 to place an order over the phone. There are no extra charges and, this way, we can ensure you receive exactly what you order!


Viewing Orders

Once you have created account, you can go back to view your previous orders or check the current status of your most recent order. From here you can also amend account details such as name, address and contact information. If you see something that's not right, or even if you just have a query, you can always get in contact by sending an email to sales@simplysashes.co.uk and we'll get back to you as soon as possible!